Policies and Procedures

NOTE: See policy statement - a reminder for ferry passengers.

Ferry Service
Vallejo Baylink is a regional transportation service of the City of Vallejo, operated with four 34-knot ferries. Departures run to and from San Francisco with departures from three terminals: Vallejo Ferry Terminal, SF Ferry Building and Fisherman's Wharf (Pier 41) in San Francisco. Vallejo Baylink provides ferry service every day of the year except for the following holidays: New Year's Day, Thanksgiving Day and Christmas Day. Ferries depart on time in accordance with a reliable weekday and weekend/holiday schedules. Ferry Capacity is limited to 320 passengers on the INTINTOLI and MARE ISLAND and SOLANO, and 267 on the VALLEJO. Seating is provided on a first come - first served basis.

Route 200 Vallejo Baylink Bus
The Route 200 Vallejo Baylink Bus services Vallejo Ferry Terminal and the San Francisco Ferry Building. The Route 200 picks up on the Embarcadero in San Francisco. There is a Route 200 bus stop sign located between the San Francisco Ferry Building and the restaurant located at Pier 1; just north of the Ferry Building along the curb near the pay parking lot entrance. Ride time on the bus is approximately 60 minutes each way.

Groups and Reservations
Ferry seating is provided on a first come - first served basis and ferry capacity is limited to 320 passengers on the INTINTOLI and MARE ISLAND and SOLANO, and 267 on the VALLEJO. While Vallejo Baylink does not take reservations, we will help coordinate the best time of travel for your organized group. Please note that to receive a group rate discount group requests of 15 or more people must be processed by Baylink, and paid-in-full at least 72 hours prior to your sailing.

Parking & Ticket Collection
Arrive early to allow enough time to find parking and buy your ticket before boarding the ferry. All tickets will be inspected before passengers are allowed to board all Baylink ferries and buses. Vallejo Baylink Management asks that all riders cooperate fully with the ticket verification procedure.

Unattended Bags
For many years we have followed an informal protocol of arriving at the Vallejo dock and dropping our belongings to hold our place in line. As you know, however, times have changed. Coast Guard security policies have been established and dictate that unattended bags will be confiscated as a security risk. If security procedures are not followed, incoming ferries will not be allowed to dock, Vallejo Baylink will face serious fines, and customers will not be able to retrieve unattended bags. If you frequent Mugg's coffee shop or the Vallejo Terminal ticket office, please do not leave bags unattended. Thank you for your cooperation.

Bicycles
Subject to capacity limitations, bikes are welcomed and encouraged.

Alcohol Consumption
In accordance with California State Alcoholic Beverage Control (ABC) rules, only alcoholic beverages (liquor, wine, beer) purchased onboard may be consumed onboard. Opening or consuming alcoholic beverages purchased elsewhere is strictly forbidden. Vallejo Baylink will not serve passengers who appear to be intoxicated. Alcohol will not be served on trips that return to Vallejo from AT&T Park after Giants baseball games.

Pets
Service animals are allowed onboard the ferry when accompanied by a person whose disability requires use of the animal. Pets are also allowed on all City of Vallejo ferries and buses in accordance with the pet and service animal policy.

Complaint Procedure
The City of Vallejo has in place a Title VI Complaint Procedure, which outlines a process for local disposition of Title VI complaints and is consistent with guidelines found in Chapter XI of the Federal Administration Circular 4702.IA, effective May 14, 2007. The complaint procedure has five steps. View the City of Vallejo Complaint Procedure .

Privacy Policy
Our mailing lists are managed by MailerMailer.com. Mailing Lists have a privacy policy to ensure protection and confidentiality of subscribers' email addresses and personal information.